How PrepifyLabs refund policy work: a 7-day window on purchases you have not substantially used, what counts as used, how to request one, and how long the.
In short: ask within 7 days of paying, and if you have not substantially used what you bought, you get your money back. Because you can sit a full timed mock exam and open demo labs before you pay, you already know what you are buying by the time you check out.
Refund requests are accepted within 7 days of the purchase date. The date of purchase is the date your payment was taken, which is shown on your receipt and in your billing history.
After 7 days a purchase is no longer refundable, though you can cancel a subscription at any time to stop it renewing - see Subscriptions below.
The window is not the only condition. This is digital material that is delivered the moment you open it, so a refund covers what you have not consumed.
Normally refundable
Not refundable
Free mock exams and demo labs do not count against you - they are there precisely so you can judge the material before paying, and using them does not make a later purchase non-refundable.
Contact support with your order reference, which is on your receipt and in your billing history. Tell us what you bought and why you are asking. You do not need to give a reason beyond that, but if something went wrong we would rather fix it than refund it, and often can.
We aim to decide within 2 business days. If we decline, we will tell you which part of this policy applies rather than sending a form response.
Refunds are issued to the original payment method through Stripe. We cannot send a refund anywhere else - not to a different card, not as store credit, and not to a different person - because the money is returned along the path it arrived by.
Once approved, the refund usually appears within 5 to 10 business days. That timing is set by your bank or card issuer, not by us.
A refund removes what the payment bought. The exam, course, lab or bundle it paid for is revoked at the same time the money is returned - a refunded purchase you could still use would simply be a free one.
Results and attempt history already recorded on your account are kept, and any certificate earned from a refunded purchase may be revoked.
Practice exam terms are recurring. Canceling and refunding are different things, and it is worth being clear which you want:
A renewal charge follows the same 7-day rule: if a term renewed and you did not intend it to, contact us within 7 days of that charge.
Seats bought by an employer, university or training provider are covered by the agreement signed with that organization, not by this page. If you are a learner using a seat someone else paid for, you did not pay us and there is nothing for us to refund - speak to whoever assigned your seat.
If you believe a charge is wrong, please contact us first. We can usually resolve it faster than a bank dispute can, and a chargeback raised without contacting us will suspend the account while it is investigated.
Nothing in this policy takes away rights you have under the consumer law that applies to you. Where that law gives you a stronger right than this page does, that law applies.
Refund Policy and Refunds related requests and questions about this policy go through our support page, with your order reference.
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