Get help with your PrepifyLabs account, billing, practice exams, hands-on labs or a Learning Partner integration. Pick a topic and reach the right specialists directly.
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+1 (512) 764-4066 - messages only, no voice calls
How quickly will someone reply to my message?
Most messages get a first reply within 15 to 30 minutes. Anything that needs real investigation - a billing correction, a content review, a lab fault we have to reproduce - is answered within 7 to 24 hours. Teams and Learning Partners are prioritized in the queue.
What should I include so you can solve it in one reply?
Tell us what you expected to happen and what happened instead, the exact name of the exam, course or lab involved, and the email address on your account. If you saw an error message, paste it in full - a screenshot of the whole browser window helps more than a crop.
How do I track a request I have already sent?
Signed-in users can open My Requests to read every message and reply in the same thread. If you wrote in without an account, use the reference number in your confirmation email - replying to that email keeps everything on one ticket.
I already have an open request. Should I send another one?
No - replying to the existing thread is faster, because everything we already know stays in one place. If you use the form again for the same topic we will point you back to the open request rather than creating a duplicate, though you can still force a new one if the matter is genuinely unrelated.
How do I reset my password?
Choose "Forgot password" on the sign-in page and enter your email address. A secure, single-use reset link is emailed to you. If it does not arrive within a few minutes, check your spam folder before writing in - the message comes from our no-reply address.
I think a practice exam question is wrong. Where does that go?
Pick "Exam / course content" on this page and include the exam name and the question itself. It goes straight to the content team rather than the general queue, and a reviewer checks it against the current published exam objectives.
My organization enrolled me. Do I contact you or my administrator?
For anything about the platform itself - a lab that will not start, a broken link, a wrong answer - write to us directly. For which courses you have been assigned, your class dates or your seat, your own administrator is the faster route because those are set by them, not by us.
Can I reach you on WhatsApp?
Yes. +1 (512) 764-4066 accepts WhatsApp and SMS messages. It is a text-only number and does not take voice calls, which is why invoices label it "SMS / WhatsApp only". For anything tied to your account the form on this page is still faster, because it carries your account details and reaches the specialist team directly.
If my organization enrolled me, can they read what I send you?
Only when the topic is genuinely theirs. Questions about exam or course content can be seen and answered by your own instructors, which is usually the fastest route to a fix. Billing, data and privacy requests, and any report about your organization are locked to the PrepifyLabs team and are never shown to them. That lock is enforced in code rather than by policy, so an administrator cannot switch it off - and it stays locked even if they rename the topic.
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The most advanced examination and certification readiness platform available. Train autonomously, pass effortlessly.
Prepifylabs LLC, 5900 Balcones Drive STE 38508, Austin, TX 78731, United States